Frequently asked questions
If you have questions about webshop or how it works, you are welcome to contact us at skivm25@idegroup.no
Here we have also collected common questions and thoughts that may arise. See if you can find the answer to your question here already. Otherwise, you are more than welcome to get in touch!
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Why did I not recieve the whole order?
If you have ordered both stock items and on demand products, your order will be delivered in parts. Our stock items are sent from our warehouse and on demand products are sent as soon as they have been printed with your logo.
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How long is the delivery time?
Stock items ordered before 11.00, is sent the same day and then the delivery time for the goods is anywhere from 2-5 days. It depends where in the country you live.
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Can I return products?
If for some reason you need to return products, you need to contact us no later than one week after you receive the delivery. Based on the reason, we consider whether a return is possible.
You can find more info underneath "return"
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What do I do if I need to do a claim?
If you have received a product that is broken or that you would like to claim for any reason, please contact us at skivm25@idegroup.no. Please add order number, reason and pictures in the mail.